Outages happen for a number of reasons—storms, vehicle accidents, animals and more. When the power at your home or office is out, you can rest assured that our crews are out responding and working to determine the cause.
To stay in the know, you can sign your account up to receive text or email notifications when Medina EC registers an outage at your meter and when power is restored. Signing up is easy!
Go to SmartHub from a computer or open the app on your phone and log in using your credentials.
Once you are logged in, click Manage Notifications. From a computer, you can find it on the Notifications tab in the blue menu bar; on the app, it’s found under Settings.
You will see options for notifications on billing, usage, service and miscellaneous. Select Service. Please note: If you haven’t set up any contact information, like your cell phone or email, you will need to add that information under Manage Contacts.
Set up notifications for Power Outage or Power Restored, or both depending on your preference. Hit Save.
And that’s it! You’ll now get a text message when your meter is out of power. For more information, visit MedinaEC.org/SH.